We Are The Land stock delivery timings and costs

United Kingdom

FREE Standard delivery on orders over £100
£4.95 for orders under £100 (unless stated otherwise on the product)

Items are usually delivered within 3-5 working days, Monday to Friday, 7.30 am - 6 pm. Some couriers may deliver slightly earlier or later.

Once your item has left our warehouse, we’ll send you an email with tracking information.

Couriers we use for standard deliveries include Royal Mail and Parcelforce.

We always aim to deliver your order within a maximum of 7 working days, but it’s subject to postcode and carrier availability and therefore cannot be held responsible for delays during delivery.

 

Europe and Rest of World

Please use the checkout to review the delivery charges associated with your preferred delivery country.

Europe: 3-5 working days
Rest of World: 5-7 working days

 

What taxes are applied?

Taxes and delivery costs are calculated at the time of checkout based on the destination country. Some countries are VAT (Value Added Tax) exempt e.g. USA/Australia; however they will pay their local tax rate upon import into their country. Others such as EU member countries will pay VAT. Some European countries are also exempt from VAT.

Please see the checkout page to find out if your country/order is VAT exempt. Some of our items are already zero rated for VAT e.g. food/books.

 

3rd Party Websites stock delivery timings and costs

We work with various approved suppliers from around the world, who help us offer up a wider range of products. These suppliers may offer different delivery times and options to us and yourself. 

Please check the product pages on We Are The Land for more information about delivery.  Where a 3rd party website is used to place an order or deliver products then please refer to their delivery costs and times. 

We Are The Land cannot be held responsible for any delays, errors or issues regarding the placing of orders on 3rd party websites.  We offer help with pointing our consumers to products that we believe are of use to them only.

 

FAQ's

How will you ensure my high-value item is delivered safely?

High-value items will need to be signed for. We’ll send you an email explaining how to track your item and letting you know when it will be delivered.

If no-one is available, the courier will post a card through your door with further delivery instructions if they're unable to complete delivery or if they leave the parcel with a neighbour.

The courier will attempt to make delivery and obtain a signature up to 3 times before the parcel is returned to our warehouse.

Can you notify me when you're on your way?

We're sorry that we can't offer any other advance insight into your delivery time on the day as it's subject to local traffic conditions and actual time taken with each delivery on route.

My item is now out of stock, but I paid for it.  What shall I do?

If your item is out of stock, we'll contact you to let you know. If you're happy to accept a suitable alternative product, we will amend your order and get the item shipped to you as soon as possible. If no alternatives are suitable, we'll cancel the item off of your order.

If you’re not happy to wait, please contact Customer services to cancel your order.

There's been a mistake with my order, or it hasn't yet been delivered - what should I do?

If your delivery is overdue, or your items have been accidentally damaged in transit, or for any other queries, contact our Customer Services.

I ordered several items at one. Will they all arrive together?

Your items may arrive on different days or from different couriers, but you won’t be charged for additional deliveries.

If you order items with different despatch times, we may deliver them separately.

Please wait until your delivery due time as stated in your order confirmation email has passed before contacting us.

Do you delivery to Northern Ireland, The Channel Islands, The Isles of Scilly and the Isle of Man?

We deliver to most postal areas in the UK including Northern Ireland. However, geographical location and courier availability can restrict our service. We may not always be able to deliver certain products to Northern Ireland, the Channel Islands, Isles of Scilly and the Isle of Man.

Do you have any delivery restrictions?

We do reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.

Delivery timescales to remote areas

There are a small number of postcodes, usually in remote areas, where we cannot guarantee delivery within our usual timescale and can't offer next day delivery. Items will sometimes take more than 7 days; this is due to limited carrier availability in these areas.