Only for items stocked in our warehouse, does not include items coming from stores or supplier. Please check individual product pages for specified delivery dates and double check the delivery dates during checkout.

Cost and timings
FREE Standard delivery on orders over £75
£4.95 for orders under £75 (unless stated otherwise on the product)

Items are usually delivered within 7 working days, Monday to Friday, 7.30 am - 6 pm. Some couriers may deliver slightly earlier or later.

Once your item has left our warehouse, we’ll send you an email with tracking information.

Couriers we use for standard deliveries include Royal Mail and Parcelforce.

Free UK standard delivery takes from 3 working days, and the exact lead time we’ll offer you during checkout depends on your postcode and availability of products at that time of placing your order.

If you live in a Northern Ireland, Highland, island or rural postcode, the delivery may take longer than 7 working days. We always aim to deliver your order within 7 working days, but it’s subject to postcode and carrier availability.

Restricted postcodes:
BT
GY
HS1 - 9
IM
IV1, 4-28, 40-49,51-56, 63
JE
KA 27-28
KW
PA20, 28, 34, 40-80
PH 32, 35, 39-44
ZE


WHY IS THE DELIVERY TIME LONGER THAN I’D EXPECT?
Some of our items are resourced straight from one of our stores or our supplier as part of our Extended Range - so it's resourced just for you and may take time before it's ready to be sent to you!

We work with various approved suppliers from around the world, who help us offer up a wider range of products. These suppliers may offer different delivery times and options to us. Please note the delivery window on our Product pages for the size and colour before adding the item to your basket. Please wait until your delivery due time has passed before contacting us.

HOW WILL YOU ENSURE MY HIGH-VALUE ITEM IS DELIVERED SAFELY?
High-value items will need to be signed for. We’ll send you an email explaining how to track your item and letting you know when it will be delivered.

If no-one is available, the courier will attempt to leave the parcel with a neighbour. The courier will post a card through your door with further delivery instructions if they're unable to complete delivery or if they leave the parcel with a neighbour.

The courier will attempt to make delivery and obtain a signature up to 3 times before the parcel is returned to our warehouse.

CAN YOU NOTIFY ME WHEN YOU’RE ON YOUR WAY?
We're sorry that we can't offer any other advance insight into your delivery time on the day as it's subject to local traffic conditions and actual time taken with each delivery on route.

MY ITEM IS NOW OUT OF STOCK, BUT I PAID FOR IT. WHAT SHALL I DO?
If your item is out of stock, we'll contact you to let you know. If you're happy to accept a suitable alternative product, we will amend your order and get the item shipped to you as soon as possible. If no alternatives are suitable, we'll cancel the item off of your order.

If you’re not happy to wait, please contact Customer services to cancel your order.

THERE’S BEEN A MISTAKE WITH MY ORDER, OR IT HASN’T YET BEEN DELIVERED - WHAT SHOULD I DO?
If your delivery is overdue, or your items have been accidentally damaged in transit, or for any other queries, contact our Customer Services.

I ORDERED SEVERAL ITEMS AT ONCE. WILL THEY ALL ARRIVE TOGETHER?
Your items may arrive on different days or from different couriers, but you won’t be charged for additional deliveries.

If you order items with different despatch times, we may deliver them separately.

Please wait until your delivery due time as stated in your order confirmation email has passed before contacting us.

DO YOU DELIVER TO NORTHERN IRELAND, THE CHANNEL ISLANDS, THE ISLES OF SCILLY AND THE ISLE OF MAN?
We deliver to most postal areas in the UK including Northern Ireland. However, geographical location and courier availability can restrict our service. We may not always be able to deliver certain products to Northern Ireland, the Channel Islands, Isles of Scilly and the Isle of Man.

DO YOU HAVE ANY DELIVERY RESTRICTIONS?
We do reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.

DELIVERY TIMESCALES TO REMOTE AREAS
There are a small number of postcodes, usually in remote areas, where we cannot guarantee delivery within our usual timescale and can't offer next day delivery. Items will sometimes take more than 7 days; this is due to limited carrier availability in these areas.

Restricted postcodes:
BT
GY
HS1 - 9
IM
IV1, 4-28, 40-49,51-56, 63
JE
KA 27-28
KW
PA20, 28, 34, 40-80
PH 32, 35, 39-44
ZE